Scoping an operating model Transformation Jun 5, 2024 Senaryo Services Ltd, Austin Merrett Scoping an operating model transformation. When scoping an operating model transformation, it's essential to consider standards like the Operating Model Design Development and Management Standard ( N... Austin Merrett Operating Model Scope Read more
Revolutionising Customer Experience in Retail Banking: Oct 31, 2019 Senaryo Services Ltd, Austin Merrett In the fast-evolving landscape of retail banking, customer experience has become a pivotal battleground. For decades, traditional banks operated within an established framework, often burdened by cumb... Austin Merrett Financial Services Operating Model Process Re-engineering Scope Read more